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Confirmit MyMobile is honored for accelerating Voice of the Customer programs with in-the-moment feedback.
New York, NY and Oslo, Norway and London, UK (PRWEB) February 18, 2014
Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research, announced today that TMC, a global, integrated media company, has named Confirmit MyMobile a CUSTOMER 2014 Product of the Year Award winner.
Confirmit MyMobile provides enterprises with the ability to capture in-the-moment feedback from respondents, regardless of their location. Built specifically to address the issue of consistent branding, Confirmit MyMobile enables companies to harness the power of the mobile channel through a customizable app which perfectly reflects the companys brand.
Whether in the call center, in the boardroom or in the field, capturing the Voice of the Customer (VoC) at the right time and in the right manner is critical to driving insight. Even more important is the need to get it to the right stakeholder quickly so they can take action that enhances new product development, raises customer retention and drives positive word of mouth.
A consistent brand image is key to building and bolstering the reputation of a business, said Michael Wooh, Chief Marketing Officer at Confirmit. Its important to ensure that brand identity is carried through a VoC program, regardless of which channel the customer uses to communicate with that organization. Confirmit MyMobile enables businesses to maximize the insight they can achieve, without compromising their brand identity.
In addition to providing an immediate channel for standard questions, Confirmit MyMobile streamlines the submission of rich media files, including audio, photo and video clips, regardless of whether respondents are on- or offline. GPS data translates to incredibly deep insight, as companies can get a clear picture about customers and respondent locations.
On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Confirmit with a 2014 Product of the Year Award, said Rich Tehrani, CEO, TMC. Confirmit MyMobile has proven deserving of this elite status and I look forward to continued innovation from Confirmit in 2014 and beyond.
The 16th Annual Product of the Year Award winners are published in the January/February 2014 issue of CUSTOMER magazine.
For more information about Confirmit MyMobile, please visit http://www.confirmit.com/what-we-do/product/confirmit-horizons/confirmit-mymobile.aspx.
Confirmit is the worlds leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications. The company has offices in Oslo (headquarters), Chengdu, Cologne, Grimstad, London, Moscow, New York, San Francisco, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, Sydney, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, Cross-Tab, Dow Chemical, Farmers Insurance, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, Swapit, Swisscom, Symantec and The Wellcome Trust. Visit http://www.confirmit.com for more information.
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