The Best Cell Phone Company Is? Consumer Reports Ratings - KMPH FOX 26 | Central San Joaquin Valley News Source

The Best Cell Phone Company Is? Consumer Reports Ratings

Posted:
FRESNO, Calif. (KMPH) -

Two of the three biggest cell phone companies fare poorly in the latest ConsumerReports.org survey of its subscribers, while two smaller companies get the highest marks from users.

The survey of more than 58,000 people was done in September of this year (2013) and covers the seven-biggest US cell phone service providers.

Topping the list is Consumer Cellular, which gets near the highest marks in every category except 4G service.  Consumer Cellular's coverage map shows it offers voice and data service to the majority of the country.  It gets Consumer Reports' highest marks for value, data speed, and for several customer service areas, including phone support, help with startup, and resolving issues that consumers bring forward.  Consumer Cellular got 89 out of 100 possible points in the survey.

Second highest-rated is US Cellular, which got 76 out of 100 points.  While US Cellular did well in most categories, users hammered the company for what they see as the company's lack of phone support, giving it the lowest grade possible in that category.

Credo Mobile got a 73 out of 100 and comes in third in the survey.  Credo Mobile scored well with users on all customer service areas, but graded down because of lack of 4G coverage.

Fourth was Verizon Wireless at 71 out of 100.  Verizon graded well in six of eight categories, but was graded down by users for what they see as lack of value and customer service phone support.

T-Mobile was next at 65 out of 100, and this company was graded well down by users in value and Text categories, and got the lowest possible score for voice quality.

Next-to-last is AT&T, which scored 64 out of 100.  It got users' lowest scores for value and customer service phone support, but got the highest possible mark for the quality of its 4G service.

Dead last in the survey is Sprint, which got 59 out of 100 possible points, and which got the lowest possible marks in four our of eight categories, and next to lowest in three others.  Sprint did not get high marks in any category, and scored the lowest possible in value, voice quality, text, and 4G coverage.

The complete Consumer Reports survey is available on-line to consumerreports.org subscribers.

It also rates prepaid services, nearly all of which get low marks in customer service categories.

  • Local NewsLocal NewsMore>>

  • Fresno Girl Battles Rare Cancer, Friends Organize Fundraisers

    Fresno Girl Battles Rare Cancer, Friends Organize Fundraisers

    Battling cancer can be tough for anyone. But imagine getting the diagnosis at just eight years old.Isabel Anderson complained to her parents in March that she had double vision. By April, she was diagnosed with an inoperable brain tumor called Diffuse Intrinsic.More >>
    Battling cancer can be tough for anyone. But imagine getting the diagnosis at just eight years old.Isabel Anderson complained to her parents in March that she had double vision. By April, she was diagnosed with an inoperable brain tumor called Diffuse Intrinsic.
    More >>
  • Missing Hiker's Body Found In Kings Canyon National Park

    Missing Hiker's Body Found In Kings Canyon National Park

    A heartbreaking find in Kings Canyon National Park; a hiker missing for three days was found dead. Parks officials say Gregory Muck went hiking alone on August 10th and planned to get through a lot of areas in the park.More >>
    A heartbreaking find in Kings Canyon National Park; a hiker missing for three days was found dead. Parks officials say Gregory Muck went hiking alone on August 10th and planned to get through a lot of areas in the park.More >>
  • VALLEY DROUGHT 2014: Using Fish To Save Water

    VALLEY DROUGHT 2014: Using Fish To Save Water

    Valley Drought 2014 has a lot of people looking for ways to save water. Aquaponics is system that uses less water and grows vegetables and fruits, and is getting popular in the Valley.
    More >>
    Valley Drought 2014 has a lot of people looking for ways to save water. Aquaponics is system that uses less water and grows vegetables and fruits, and is getting popular in the Valley.

    More >>
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KMPH. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.