These days, everyone is looking to save money and score a great deal.
Many of us love those amazing daily deal offers that pop up in our inbox, but our investigation reveals some of those offers aren't working out as advertised, and complaints about major daily deal companies are piling up!
"Pay $15 dollars for $30 dollars worth of food!"
"Get three oil changes for $49."
"Or, train your dog for half the price!"
These kinds of deals are hard to resist.
That's exactly how bachelor Jay Johnson felt when he saw an offer for some housecleaning help. He thought he was 'cleaning up' with this amazing coupon.
Problem was, Johnson says, "I went to try and schedule the cleanings by calling the vendor and the cleaning company never called me back."
So he phoned the daily deal company that sent him the offer he purchased, but they sent him back to the cleaning company.
Again, no response, and as time passed and more dust accumulated, the voucher eventually expired.
"You pay for the service and you put effort into calling and to try to chase someone down," Johnson complained. "As time goes on it gets frustrating."
Our investigation found the number of frustrated daily deal consumers is growing!
This multi million dollar class action suit claims one company sold deals that expired in an "unreasonably short period of time".
Meantime, Better Business Bureau records reveal more than two-thousand consumer complaints against major daily deal companies, a majority of them filed this past year.
The BBB blames the popularity of the offers combined with overwhelmed businesses.
Better Business Bureau CEO Carrie Hurt, explains how, "consumers have been so quick to take advantage of those opportunities, especially with the service industry that small company couldn't keep up with the volume."
But Bonnie Carlson, with the Brand Activation Association says, the daily deal industry is hearing the complaints, and things are changing!
"The daily deal sites now have learned from this problem and are creating schedulers who work with that service establishment and create a process of how many deals, how many redemptions they can take per day so they're not overwhelmed."
Carlson says daily deals are still a win-win for customers.
"Consumers get a great deal and it gives them a chance to try something new."
If you're thinking of buying a deal, the association says you should:
-read terms and conditions of each offer carefully and,
-plan to use the vouchers reasonably soon,
Experts say, if you think you got duped, contact the site that sold you the coupon and ask for your money back.
Jay says he and his dust bunnies are still waiting for the cleaning company and the daily deal site to call him back.
"I don't think that I would buy one of these online deals from a vendor I'm not already familiar with."
Again, there are many happy customers. Jay was not one of them.
When we contacted the daily deal site that sold Jay the cleaning services they refunded the amount he paid for the offer.
The site told us it will always refund the price consumers paid for a voucher if a business closes, an event is canceled or if a company refuses to accept a coupon.