By Louise Bauer Davoli
Frustration in the workplace can be the by-product of office politics, long hours, an unrelenting boss or inefficient coworkers. Over time frustration can eat away at workplace efficiency and morale.
Our work settings can be the source of life's major frustrations and this level of frustration is detrimental to everyone in the workplace. Unfortunately changing jobs won't solve the problem. Dysfunctional work cultures are commonplace and unless organizational leaders are proactive about addressing these undermining behaviors things don't change. Recognizing and acknowledging that frustration exists in your workplace is the first step to changing the environment. It is impossible to make a shift if you are in denial about the circumstances and behavior of some of the staff. When addressing frustrating habits remember that the behavior is the issue not the individual staff.
Have fun with being a detective and become curious about discovering clues in the workplace. Notice your own behaviors and reactions when hitting a roadblock at work. Rushing to save the day may not always be the most productive response. Frequently we become so attached and focused on the obstacle and solving the problem we miss an opportunity to step back and reflect. Obsessing on just one "solution" increases frustration and reduces our ability to develop a fresh perspective.
-- Establish norms
-- Zero tolerance
-- Lead by example
-- Own your behavior
It is so effortless to be sucked into ruminating thoughts about how someone else, like your boss or others should take action and rectify the frustration at work. But when you offer solutions and model productive behavior you can become the problem solver ultimately enhancing your value in the workplace. It also provides an opportunity to be proactive and shift from the place of helplessness and victim mentality that many of us find so frustrating. Each of us has the authority to make our own transformation and control how we view our work situation.
Ultimately we are in control of our reality and our perceptions determine the way we see the world. We can choose to fill your work world with opportunities and enthusiasm through your perspective. When dealing with negativity and frustrating people give them plenty of opportunity to voice their feelings and thoughts. As they share their complaints, listen quietly and attentively then reflect back to the individuals for clarity. People want to be confronted, without feedback they don't know how they are doing. Acknowledge both their acceptable and unacceptable behavior.